A national retailer heavily invested in the trucking industry needed a new, unified, and easy-to-use customer experience, a majority of whom are fleet managers. In addition, they also needed new customer portals.
We met with our client’s stakeholders to get a better picture of their goals and needs. Our business analysts devised a requirements matrix for all portal functionality and features, utilizing wireframes to validate requirements. Our client’s new platform allows for more customer self-service and successfully gathers data from multiple backend systems. We overcame a complicated set of antiquated systems, different business units, and multiple manual processes to create a seamless and consistent online experience.