A leading telecommunications firm, providers of Internet, mobile phones, television, and next-generation fiber optics to millions of customers across the U.S was stuck with a complex piecemeal system as the result of dozens of mergers. Our goals were to reengineer the client’s digital platform to position them for growth and bolster customer satisfaction. We implemented innovative, customized tools including a seamless address validation tool, independent interconnection validation, and order management and provisioning. Our system allowed our client to re-tool their platforms if necessary, positioning them for future growth and boosted customer satisfaction.