A leading telecommunications firm, providers of Internet, mobile phones, television, and next-generation fiber optics to millions of customers across the U.S was stuck with a complex piecemeal system as the result of dozens of mergers.
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Customer Experience
A leader in healthcare and emergency management services, our client had pressing demands that had to be met to their affiliated hospitals and clinics.
A leading luxury goods retailer was facing a decline in customer satisfaction and loyalty as their digital content, including their online product catalog, became bland and difficult to navigate.
A media company that works with up-and-coming writers and filmmakers, operating across numerous media, was seeking a low-maintenance solution that would comprehensively manage the full spectrum of their business, uniting partners across the globe, and offering a seamless web experience to their customers and employees.
Our client, a leader in urban revitalization and commercial real estate, sought a user-friendly database and real-time service through a customized app.
Our client’s digital infrastructure had developed in piecemeal fashion ever since the 90s, and as a consequence, their user experience was fragmented and outdated.
After a number of years of negative publicity, in no small part due to their outdated website, our client needed a digital rebranding that would place the customer first.